We strive to ensure the very highest standards for our designs, products, testing and materials used.
Unfortunately occasions may occur whereby problems with products can occur.
If and when these issues occur our aim is to resolve the issue as quickly as possible.
The following factors will be taken into consideration:
Usage – Frequency used, level of competition, player’s ability and technique
Age – The time from purchase to date of return (date of breakage)
Product Care – How the product has been cared for, stored, cleaned, etc
Customer History – Should the customer have repeated issues with similar products this must be taken into account
Due to the nature of cricket and the variation of usage it is impossible to give a standard time guarantee. For example some cricketers practice daily with 2 or 3 matches per week, they may face a bowling machine which is approximately hitting 200 balls an hour. This type of cricketer would get through more than one bat per season.
Goods that have seen regular use and are older than 12 months are not generally considered to be valid for replacement or credit. This is considered to be fair ‘wear and tear’.
How to have your product assessed?
Unfortunately we can’t assess products until they are physically returned to us.
Firstly you should contact the person/distributor whom you bought the product from, they should be able to give immediate advise and help.
If you are returning the product directly to us please courier it to:
Royal Cape Park,
The product should be accompanied with the following information:
1) Your full contact details
2) Proof of payment
3) Reason for return
4) An honest estimation of usage
5) Any further information you feel will help with the process.
All bat queries will be assessed by the workshop and not by the sales representative.
Customers will receive feedback from D&P Cricket head office.
After examination if we find that breakage was due to a material or manufacturing fault we will be able to offer a replacement (or like for like replacement if we don’t have the exact product).
This process will be carried out as a matter of urgency and resolved asap. Most issues are resolved within 2 – 5 working days.
We DON’T offer refunds for products or postage.
NO returns or guarantees on old stock and/or sale items.
Contact us via email firstname.lastname@example.org or call us on +27 (0)21 762 0080 for any further queries.