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Online Shop Product Exchange/Returns Policy

Exchange and Returns Policy – for products purchased via our online store

  • All products can be returned free of charge within 5 days of purchase.
  • All returned products will only be accepted if:
    • they are in an ‘as new’ condition
    • if any hang-tags they may have, have not been removed
    • if the products are still in their original packaging
    • if they have not been worn for longer than mere fitting-for-size purposes
    • if they have been damaged by misuse or used in any manner whatsoever
    • if any free promotional gift or accompanying items/parts/accessories are included in the return
  • D&P Cricket head office will only process a return if the products returned are in accordance with the above specifications and the refund will be allocated in the same manner the transaction transpired i.e. If the items were purchased with a credit/debit card, the refund will be made to the same card which was used to make the original purchase.
  • Under no circumstances will D&P Cricket refund any purchase price to a different card to that which was used for payment in the original transaction.
  • Sale items cannot be refunded.

For more information on general returns please see this link: Returns Policy (Broken/Damaged Products)

 

Returns FAQs

How much does it cost to return a product?

Returning products is free of charge as long as the the products returned are in accordance with the above specifications and the return has been logged within 5 days of purchase.

When will I get my refund after I returned my order?

D&P Cricket head office will first process your return to ensure that it is eligible for a refund.
For purchases made by credit/debit card, a refund will reflect within 14 business days.
Customers will receive correspondence via email or WhatsApp as soon as a return has been inspected and authorised for a refund.
Refunds may take a few days to reflect after D&P Cricket has allocated the refund – depends on which bank the debit/credit card is connected to.

Will get refund on my shipping costs if I return my products?

D&P Cricket head office will not refund shipping costs, except in cases of defective products being returned. These products will be assessed once received by head office, and if defects are noted, the shipping costs will be included in the refund.

How many days do I have return my order?

Purchases made via the D&P Cricket online shop (www.dpcricket.co.za) can be returned within 5 days from the date of order, there will be no charge for this return. Anything returned after 5 days will be at the customers own cost.

 

Product Exchange

Can I come and exchange my purchase at the physical shop?

If you purchased an item online, but it is the wrong size, then you can physically come exchange the item for a different size within 30 days at our shop in Ottery, Cape Town only. This if free except where different sizes carry different price points.

  • All products being exchanged will only be accepted if:
    • they are in an ‘as new’ condition
    • if any hang-tags they may have, have not been removed
    • if the products are still in their original packaging
    • if they have not been worn for longer than mere fitting-for-size purposes
    • if they have been damaged by misuse or used in any manner whatsoever
    • if any size specific accompanying parts/accessories are included in the exchange

You can also exchange an item for any other item that has the same price as the original invoiced item. The difference will need to be paid if you choose an item with a higher price than the item originally invoiced for.

For any queries regarding returns or exchanges, please send an email to shop@dpcricket.co.za, or a WhatsApp to +27 (0)71 449 8130, or call us on +27 (0)21 762 0080

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